1. Academic Grievances: Student complaints regarding having been treated unfairly because the College has failed to follow its own rules; has been the subject of an adverse action, or has received suspension or dismissal resulting from the application of any policy, procedure, or academic standard of the College should follow the procedure outlined in the student Grievance Policy and Procedures. Students can formally file a complaint by filling out the College’s Grievance Form.
   • Students may also file a complaint with Generations’ accrediting agency, the Higher Learning Commission (HLC) by following the HLC Complaint Procedure.
2. Sexual Harassment: Generations College strictly prohibits sexual harassment by employees, supervisors, managers, and students. Any violation of this policy will result in disciplinary action in accordance with institutional regulations. For detailed information on the sexual harassment policy, reporting procedures, and applicable laws, refer to the Academic Catalog.
3. Financial Disputes: Questions or concerns regarding students’ tuition and fees or financial aid should be resolved by contacting either the Registrar or Director of Financial Aid.

State of Illinois Complaint Procedure

Generations College, as a participant in Title IV Federal Financial Aid under the Higher Education Act of 1965, as amended, is required to direct students to the Illinois Board of Higher Education for assistance with unresolved complaints. Upon request, Generations College must also make available to students or prospective students a copy of the documents describing the institution’s accreditation and state authorization.

Students may file a complaint that was not resolved through the student complaint procedure outlined above with the Illinois Board of Higher Education (IBHE) by accessing the IBHE online complaint system at https://complaints.ibhe.org/.

Complaint Resolution Process for SARA States

Under the State Authorization and Reciprocity Agreements (SARA)  participating states have agreed to allow their SARA state portal agency to investigate and resolve any complaints that have not been resolved through an institution’s own procedures (as outlined above) for resolution of grievances. The SARA Complaint Resolution Process is taken directly from Section 4 of the NC-SARA State Authorization Reciprocity Agreements Policies and Standards.

NCRA Complaint Procedure

Complaints must be handled in the following manner:

1. The student must file the complaint in compliance with the institution’s published grievance procedure.
2. If the final written decision of the institution is deemed unsatisfactory by the student, then the student must file an NCRA Complaint Form. The NCRA Complaint Form must be accompanied by the final written decision of the institution.
3. The NCRA Complaint Form will be submitted to CASE for consideration. If it appears that the General Requirements and Minimum Standards have been violated, CASE will discuss the seriousness of the alleged violation and determine whether any further action is necessary or indicated.