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Student Complaint Procedure

Online students are able to follow the same procedure as on-campus students if a grievance with the College arises. The actual procedure will depend on the nature of the complaint, as described below:

  1. Academic Grievances: Student complaints regarding having been treated unfairly because the College has failed to follow its own rules; has been the subject of an adverse action, or has received suspension or dismissal resulting from the application of any policy, procedure or academic standard of the College should follow the procedure outlined in the MacCormac College Academic Catalog starting on page 89.
  2. Sexual Harassment: MacCormac College will not tolerate acts of sexual harassment by employees, supervisors, managers, or students as they are prohibited practices and will be subject to disciplinary measures. For sexual harassment policy and reporting procedures, please click here and go to page 91.
  3. Financial Disputes: Questions or concerns regarding students’ tuition and fees or financial aid should be resolved by contacting either the Registrar or Director of Financial Aid.

State of Illinois and HLC Complaint Procedure

MacCormac College, as a participant in Title IV Federal Financial Aid under the Higher Education Act of 1965, as amended, is required to direct students to the Illinois Board of Higher Education for assistance with unresolved complaints. Upon request, MacCormac College must also make available to students or prospective students a copy of the documents describing the institution’s accreditation and state authorization. 

Students may file a complaint that was not resolved through the student complaint procedure outlined above with Illinois Board of Higher Education (IBHE) by accessing the IBHE online complaint system at http://complaints.ibhe.org/.

Complaint Resolution Process for SARA States

Under the State Authorization and Reciprocity Agreement (SARA)  participating states have agreed to allow their SARA state portal agency investigate and resolve any complaints that have not been resolved through an institution's own procedures (as outlined above) for resolution of grievances. The SARA Complaint Resolution Process is taken directly from Section 4.2 of the NC-SARA State Authorization Reciprocity Agreements Policies and Standards.